Open HP Print and Scan Doctor application on your PC.

It can also be used to troubleshoot your printer when it is showing an offline status. HP offers “HP Print and Scan Doctor,” a troubleshooting tool that helps diagnose issues with the HP printers and provide possible solutions to the users. You can press the button once and wake it up from sleep mode. HP printers have a dedicated Cancel button to wake up the printer from sleep. This can cause the PC to show the printer offline when trying to print anything.

If the power indicator is glowing, but there is nothing showing on the screen, you can confirm the printer is in sleep mode. To verify if the printer has gone to sleep mode, you can look at the display panel of your printer.

If your printer has been sitting idle for a long time, it can enter sleep mode. You can see the connection status of your printer there along with other information like WPS PIN and Wi-Fi Direct information. Your printer will then print the Network Configuration Page.Press the Wireless and Information buttons on your printer panel at the same time.Likewise, you can print the network configuration page to see the wireless connection status of your printer. If that is the case, you can try reconnecting the printer to the Wi-Fi network again or connect to a different network, if available. Poor signal strength can cause frequent disconnection, resulting in printer offline status. You can also try swapping the USB ports on your PC or the LAN ports on your router.Īlso, check if the printer is receiving proper signal strength. If you are using USB or LAN cable to connect the printer, try reconnecting the cable. First, you need to figure out if there are any connectivity issues.

Run hp print and scan doctor